Deluxe Web – Terms of Service

ENGAGEMENT

Deluxe Web provides web design and web development services relating to the creation of and modification of a Website.

The specific nature and extent of the services to be provided by Deluxe Web are specified below and are also available on the Deluxe Web website.

Deluxe Web is a Pay As You Go Service, which means that for as long as you decide to maintain your working relationship with us, and your payments fall within our terms and conditions, we will conduct all work relating to your website, whilst taking all reasonable steps to ensure that your website is viewable on the World Wide Web.

We reserve the right, to assign subcontractors to ensure that the terms of this agreement are met and we further agree to notify you of changes to policies, practices, price changes as and when they occur.

WEBSITE DELIVERY AND COMPLETION

We will work with you to ensure that your Web Design Project and site updates are completed in a timely manner.

Your website will normally be completed within 1 (one) calendar month of receiving all of your content. We will endeavour to keep you informed as to the timescales for completion.

WEBSITE CONTENT

You hereby warrant that you will supply all content relating to your website pages, and unconditionally guarantee that all text, graphics, photos, designs, trademarks, or other artwork furnished to Deluxe Web for inclusion in your website are owned by you, or that you have permission from the rightful owner to use any such elements.

You hereby agree to indemnify and defend Deluxe Web and its subcontractors from any liability including legal fees, and court costs, including any claim or suit, threatened or actual, arising from the unauthorised use of any such elements.

HOSTING, TECHNICAL SUPPORT AND SITE UPDATES

Your site is hosted on Deluxe Web secure servers.

Email support is carried out from Monday-Friday between the hours of 9am- 5pm.

Support requests are completed within two business days, excluding weekends and holidays.

We monitor our websites for security and accessibility 24 hours a day, and in the case of an interruption in service we will ensure that your site is up and running as soon as possible.

We will notify you by SMS and / or email message from time to time when we need to perform necessary upgrades and/or security checks to our service.

ADDITIONAL CHARGES

Any approved Structural amendments to your site including design layout changes, color scheme changes, logo design, applications or additional web development work, are either available for purchase as add-on’s or shall be invoiced for accordingly.

All additional fees are due and payable prior to the commencement of commissioned work, unless otherwise stated.

PAYMENTS

Deluxe Web offers the facility to pay for subscription services by card payment.

Deluxe Web offers the facility to pay for additional web development work (add-on’s) by card payment.

For the avoidance of doubt, no add-on services are performed until we are in the receipt of payment.

Deluxe Web reserves the right to remove any Web Design Project from viewing on the Internet 15 days after we have issued a non-payment SMS message or email reminder, and services will be resumed upon receipt of payment of any outstanding balance.

On the one (1) month anniversary of the suspension of your account, we will write to notify you by SMS and or email, that we intend to remove the web design files from our servers. In the event of no response to a 7 day notice, we will remove files from our servers.

TERMINATION

You are free to cancel your agreement with Deluxe Web at anytime, and the steps for cancellation are as follows:

Notify us in writing
Cancel your subscription via your chosen payment method
The website service will cease 30 days from your most recent payment.

Deluxe Web reserves the right to terminate any website project by giving 30 days written notice.

You will receive a copy of your intellectual property
Your files will be removed from our servers

All site designs remain the copyright of Deluxe Web.

Copyright to the written and image content of the website supplied by the client is owned by the client.
Rights to images, graphics, source code, work-up files, software and or computer programs supplied by Deluxe Web, remain the property of their respective owners.

Deluxe Web and its subcontractors retain the right to display graphics and other Web design elements as examples of their work in their respective portfolios.

LEGAL NOTICE

In no event will Deluxe Web be liable to the Client or any third party for any damages, including but not limited to, service interruptions caused by Acts of God, our hosting service partners or any other circumstances beyond our reasonable control, any lost profits, lost savings or other incidental, consequential, punitive, or special damages arising out of the operation of or inability to operate this Web Design Project, failure of any service provider, of any telecommunications carrier, of the internet backbone, of any internet servers, you or your site visitor’s computer or internet software.

THIS AGREEMENT

This agreement constitutes the sole agreement between you and Deluxe Web and the Client regarding your website design and becomes effective upon purchasing a subscription to Deluxe Web.

Regardless of the location when entering into this agreement, you hereby agree that for purposes of venue, this agreement is entered into in the United Kingdom, and any dispute will be litigated or arbitrated in the United Kingdom, and you hereby consent to the personal jurisdiction of the United Kingdom.